{"id":3578,"date":"2026-10-14T20:11:38","date_gmt":"2026-10-14T20:11:38","guid":{"rendered":"https:\/\/vibecouture.store\/?page_id=3578"},"modified":"2026-10-14T20:11:38","modified_gmt":"2026-10-14T20:11:38","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/vibecouture.store\/?page_id=3578","title":{"rendered":"After-sales Service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We are committed to providing reliable after-sales support for every order.<\/p>\n<h3 class=\"wp-block-heading\">1. Customer Support Channels<\/h3>\n<p class=\"wp-block-paragraph\">Email: info@zongzhensm.com<br>Phone: +852 97932389<br>Business Hours: Monday\u2013Friday 9:00 AM\u20136:00 PM (CST); Saturday 10:00 AM\u20134:00 PM; Sunday Closed<br>Typical response time: within 24-48 business hours<\/p>\n<h3 class=\"wp-block-heading\">2. Returns &amp; Refunds<\/h3>\n<ul class=\"wp-block-list\"><li>Return within 30 days of receipt; item unused and in original packaging.<\/li><li>Contact info@zongzhensm.com with order number and reason before returning.<\/li><li>Refunds to original payment method within 5-10 business days after inspection.<\/li><li>If our fault (damaged, defective, incorrect item): we cover return shipping; replacement or refund available.<\/li><li>If customer preference: customer pays return shipping; original shipping usually non-refundable.<\/li><\/ul>\n<h3 class=\"wp-block-heading\">3. Exchanges<\/h3>\n<p class=\"wp-block-paragraph\">Contact info@zongzhensm.com to exchange for a different style, size, or variant.<\/p>\n<h3 class=\"wp-block-heading\">4. Lost or Damaged Packages<\/h3>\n<p class=\"wp-block-paragraph\">Contact info@zongzhensm.com immediately with order number and photos. We will work with the carrier to arrange a replacement or refund.<\/p>\n<h3 class=\"wp-block-heading\">5. Non-Returnable Items<\/h3>\n<ul class=\"wp-block-list\"><li>Opened or used clothing items (for hygiene reasons)<\/li><li>Items on sale or clearance<\/li><li>Personalized or custom orders<\/li><li>Gift cards and promotional items<\/li><\/ul>\n<h3 class=\"wp-block-heading\">6. Company Entity<\/h3>\n<p class=\"wp-block-paragraph\"><strong>Kunming Zongzhen Trading Co., Ltd.<\/strong><br>No. 5786, A6-F4, Shuntong Auto Parts City, Pufa Road No. 31, Kunming, Yunnan, China<br>Email: info@zongzhensm.com<br>Phone: +852 97932389<\/p>","protected":false},"excerpt":{"rendered":"<p>We are committed to providing reliable after-sales supp [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3578","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/vibecouture.store\/index.php?rest_route=\/wp\/v2\/pages\/3578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibecouture.store\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibecouture.store\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibecouture.store\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibecouture.store\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3578"}],"version-history":[{"count":0,"href":"https:\/\/vibecouture.store\/index.php?rest_route=\/wp\/v2\/pages\/3578\/revisions"}],"wp:attachment":[{"href":"https:\/\/vibecouture.store\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}