After-sales Service

We are committed to providing reliable after-sales support for every order.

1. Customer Support Channels

Email: info@zongzhensm.com
Phone: +852 97932389
Business Hours: Monday–Friday 9:00 AM–6:00 PM (CST); Saturday 10:00 AM–4:00 PM; Sunday Closed
Typical response time: within 24-48 business hours

2. Returns & Refunds

Return within 30 days of receipt; item unused and in original packaging.
Contact info@zongzhensm.com with order number and reason before returning.
Refunds to original payment method within 5-10 business days after inspection.
If our fault (damaged, defective, incorrect item): we cover return shipping; replacement or refund available.
If customer preference: customer pays return shipping; original shipping usually non-refundable.

3. Exchanges

Contact info@zongzhensm.com to exchange for a different style, size, or variant.

4. Lost or Damaged Packages

Contact info@zongzhensm.com immediately with order number and photos. We will work with the carrier to arrange a replacement or refund.

5. Non-Returnable Items

Opened or used clothing items (for hygiene reasons)
Items on sale or clearance
Personalized or custom orders
Gift cards and promotional items

6. Company Entity